LEGAL DOCUMENT
Refund Policy
Introduction
Please contact info@purerair.io to request a return. There are a few important things to keep in mind when returning a product you purchased online from Purerair:
(a) You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection.
(b) Only items that have been purchased directly from Purerair can be returned to Purerair. Purerair products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
(c) You are responsible for the shipping and VAT/duties (if applicable) costs.
(d) Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
(e) There will be a restocking fee of $30 per unit returned.
(f) Once we receive your item and review the condition of the product, a refund will be initiated minus the shipping cost and restocking fee. The way your refund is processed depends on your original payment method.
When you place your Pre-Order, you will be charged the discounted price set forth in your Pre-Order, plus taxes, shipping, and any other governmental charges. Your placing a Pre-Order constitutes your express agreement for us to charge such amounts to your provided payment method. These Terms do not constitute an agreement for your purchase of the sensor. Your purchase is subject to our standard Refund Policy and Privacy Policy, which can be found in the footer of the checkout page.
In order to place a Pre-Order, you will need to provide certain information, including your name, address, email address, billing information, and shipping information. It is your responsibility to ensure your information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed. You may change your information at any time before we notify you that your order is ready to ship sending an email to info@purerair.io.
